Refunds

At SOLA, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free refund policy to ensure your satisfaction.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at soladsq2@outlook.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns will need to be sent to the address provided by our team.

Exceptions and Non-Returnable Items

While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of your item, please reach out to us for clarification.

Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

European Union 14-Day Cooling Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned above regarding the condition of the item, packaging, and proof of purchase.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at soladsq2@outlook.com for further assistance.

For any further questions or concerns regarding our refund policy, please do not hesitate to reach out to us. We are here to ensure your satisfaction with your SOLA shopping experience.